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Problems that CareCalls solve

CareCalls utilises a piece of technology that everyone knows and is available in almost every home; a phone, this is the main reason it is so successful.

Remembering medication

CareCalls is proven to increase medication compliance, it is perfect for a) prescriptions with less frequent, and easily forgotten daily dosages, for example, Diabetes and b) prescriptions with frequent and very specifically timed dosages e.g Parkinson’s.

Remembering important tasks

CareCalls is great for reminding people to do important things, for example, locking doors, putting the dog out or checking the oven is turned off. Those with early stage Alzhemiers, poor memory or learning difficulties often find this helps them feel safe and independent.

Safety and reassurance for all

CareCalls can give you an early warning of a potential emergency, such as a fall or blackout. Those receiving CareCalls and their families frequently share how much safer they feel when a regular phone call check in is in place.

How CareCalls Work

Step 1

  • Each time someone needs a check-in / reminder, they receive a phone call.
  • They can receive as many calls as they need throughout the day. 24 hours a day, 7 days a week.
  • They can receive the call on a landline or mobile phone.

Step 2

  • They hear a pre-set message based on the reason for the phone call: ‘Remember to take your medication’ or ‘Just checking in to see you are ok.'
  • Alternatively, they hear the voice of a loved one, for example ‘Hey dad, just calling to remind you to take your insulin, love you’.

Step 3

    They will be asked to acknowledge the call by pressing any button.

Step 4

  • If they do not answer, CareCalls will wait 15 minutes then call again.
  • If there is no answer to the second call there are two ways to be informed. Please read 'Alerts and reports' below.

Alerts and Reports: see if a CareCall is helping

There are 2 ways to see how well CareCalls is helping somone.

Alerts

If a call does not get through after 2 attempts (15 minutes apart) up to 3 people can immediately recieve an alert via SMS, phone or email. This is optional and does not cost extra.

Reports

A comprehensive PDF report detailing whether calls have been answered over a given period of time. Request a free report at any time by calling customer service on 0117 3357 999 or emailing us at info@carecalls.co.uk. An online report view will be available soon.

Setting up a CareCall

A CareCall can be up and running in under 3 Minutes. You can set up a CareCall here or by calling 0117 3357 999.

1: Information needed to create a CareCall

  • We need a working mobile or landline number for the person recieving the call, the times the CareCalls will be received each day, the date the call will start, and the date the calls will end (optional).
  • See 'Paying for carecalls' to see options for payment after the free trial has ended.

2: Setting up your CareCalls

  • You can set up a CareCall a here or by calling 0117 3357 999.
  • You will be given a choice of pre-recorded messages for the call recipient to hear when they answer the phone, alternatively you can select to record a personalised message.
  • If you choose to set up a personalised message, you will be given instructions on how to do this one you have provided the basic details listed above.

3: What happens next?

    The form directly communicates with the CareCalls system so calls will be set up and enabled as soon as the form is completed.

Pausing, editing or cancelling a CareCall

Making changes is easy

CareCalls can be paused, edited or cancelled by calling customer service on 0117 3357 999 or emailing us at info@carecalls.co.uk.

Paying for CareCalls

CareCalls has a 2 week free trail

  • After the trial, CareCalls is £12 a month.
  • The price includes many daily calls as you need.
  • Payment can be made by Direct Debit or credit/debit card.
  • Public sector or private care company employees, please read below.

For public sector and care companies

For employees setting up CareCalls for a client:

  • You can set up a CareCall here or by calling us on 0117 3357 999
  • You do not need to worry about setting up payments, all we need to know is who will be setting up payments.
  • Your client may be eligible to have their CareCalls paid for by an account with your employer, the CareCall creation process automatically recognises when your client is covered.

For managers wanting to pay for CareCalls on behalf of your clients:

  • You can create an account with ease here.
  • The appropriate person will be sent a monthly invoice, this invoice is automatically updated every time you or your staff add or remove a client.
  • We automatically recognise when a new CareCalls user is covered by your account and will inform you each time someone is added or removed.

Educate your team and clients about CareCalls:

    Download a Brochure and information pack here.

Sharing CareCalls

How to share CareCalls with others

Go here to share CareCalls via social media or email.

Security and privacy

CareCalls takes data security seriously.

We were recently awarded the Cyber Essentials certificate..

We carry out a privacy and security policy that has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as used in UK privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy and security policy here to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website and service.

2 Week Free Trial: Set Up A CareCall In Less Than 3 Minutes

Create A CareCall Now

Details are kept highly secure and will only be used by CareCalls

Or Call Us On 0117 3357 999

Create A CareCall Now
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Tel: 0117 3357 999
Email: info@carecalls.co.uk

1-3 St Johns Court
Whiteladies Road
Bristol
BS8 2QY

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